Game99 Terms & Conditions – Please Read Before Use

1 General Information & Eligibility

These Terms & Conditions apply to game99 (game99.site) and all of its users. game99 is an online gaming and betting platform operated for users in Bangladesh.

By creating an account or using this platform in any way, you confirm that: (a) you are 18 years of age or older; (b) you voluntarily agree to abide by these terms; (c) you are legally entitled to participate in such activities under the laws of Bangladesh.

Game99 reserves the right to modify these Terms & Conditions at any time. Any changes will be announced via a notice on the website. Continued use of the platform after such changes constitutes acceptance of the updated terms.

2 Account Registration & Eligibility Requirements

To open an account at game99, the following conditions must be met:

• You must be at least 18 years old to register. Providing false information about your age will result in immediate account termination and forfeiture of all deposited funds.
• Only one account per person is permitted. If the same individual is found to have multiple accounts, all accounts will be closed and any bonuses forfeited.
• You must provide accurate and up-to-date information at the time of registration. Submitting incorrect details may cause issues during KYC verification later.
• Members are solely responsible for keeping their account login credentials, passwords, and security question answers confidential.
• Accounts may not be operated on behalf of or as a proxy for another person.

Game99 may request a national ID or other documents at any time for KYC (Know Your Customer) verification. KYC is mandatory for withdrawals of ৳50,000 or more.

3 Deposit, Withdrawal & Payment Policy

The following rules apply to all payments on game99:

• Minimum deposit is ৳500. The maximum single deposit must remain within the limits set by game99.
• The minimum withdrawal amount is ৳300. The payment method used for withdrawal must be registered in the member's name.
• Deposits from or withdrawals to third-party accounts are not permitted. Violating this rule will result in the transaction being cancelled and the account being placed under investigation.
• Payments can be made via bKash, Nagad, Rocket, Upay, VISA, Mastercard, and crypto.
• Standard withdrawals are typically processed within 5–30 minutes. Larger withdrawal amounts may be delayed if KYC verification has not been completed.
• If an incorrect deposit is made for any reason, please contact customer support — game99 will make every honest effort to resolve the issue.

Game99 reserves the right to verify any transaction and may place payments on hold while investigating suspicious activity.

4 Bonuses & Promotional Offers

Game99 bonus offers are provided under the following general terms:

• Each bonus offer specifies its own wagering requirements, validity period, and eligible games. Please read the offer details before claiming any bonus.
• Each bonus can only be claimed once per account. If multiple accounts are created from the same device, IP address, or household to claim bonuses, all bonuses across those accounts will be cancelled.
• If you withdraw before meeting the wagering requirement, the bonus balance will be deducted and only the remaining amount will be processed.
• Any unused bonus balance will be automatically removed once the bonus expires.
• Game99 reserves the right to modify or cancel any bonus offer at any time. However, bonuses already claimed will not normally be affected.
• If bonus abuse is detected at game99's discretion, both the bonus and any winnings derived from it will be forfeited.

5 Gaming Rules & Fair Play

To maintain a fair and responsible gaming environment on game99, the following rules must be strictly observed:

• Using bots, automated software, or artificial intelligence to play games is strictly prohibited.
• Manipulating game outcomes or exploiting technical errors is strictly prohibited. Any such activity will result in permanent account closure and forfeiture of winnings.
• Using multiple accounts to gain an unfair advantage from any promotion or gaming activity is strictly prohibited.
• All games on game99 are verified for fairness through independent third-party RNG audits.
• If a technical issue occurs during any game, game99 reserves the right to void the result of that session and will make every reasonable effort to refund the deposit.

Game99 publishes the RTP (Return to Player) for every game in its respective game description. We never hide this information — transparency is a core principle we stand by.

6 Sports Betting Special Rules

The following additional rules apply to the Sports Betting section at game99:

• The odds displayed at the time a bet is accepted are final. Odds changes after a bet is confirmed do not apply.
• If a bet was not placed before the match started, or if a system error prevented the bet from being confirmed, a full refund will be issued.
• Bets placed on live events cannot be cancelled once the outcome is in progress.
• Game99 reserves the right to decline any bet at its discretion, particularly in cases of unusual betting patterns.
• In a parlay (accumulator) bet, all legs must win. If even one leg loses, the entire bet is void.
• If an event is cancelled, that leg will be removed from the parlay and the remaining odds will be used to calculate the payout.

7 Account Closure & Suspension

Game99 may temporarily or permanently close any account under the following circumstances:

• If any part of these Terms & Conditions is violated.
• If registration is completed using false or inaccurate information.
• If there is reasonable suspicion of involvement in fraud, money laundering, or any other illegal activity.
• If a member abuses bonuses or operates multiple accounts.
• If bots or automated software are used.
• If the member voluntarily requests self-exclusion.

Members may request account closure at any time. Please withdraw any remaining balance before closing your account. All funds not subject to legal seizure will be returned to the member.

8 Responsible Gaming Policy

Game99 believes gaming should be purely for entertainment — it should never become a problem. That's why we offer the following tools to all members:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Cooling-Off Period: A temporary break of between 24 hours and 30 days can be taken at any time.
• Self-Exclusion: Full self-exclusion is available for periods ranging from 3 months to 5 years.
• Reality Check: You can enable periodic reminders to keep track of how long you have been playing.

If you feel your gaming is getting out of control, please visit our Responsible Gaming page or contact customer support. Asking for help is not a sign of weakness — it is the smart thing to do.

9 Privacy & Data Protection

Game99 is committed to protecting members' personal information. Read our Privacy Policy for full details. In brief:

• Member information is never sold to third parties.
• Game99 may be required to share relevant information with the appropriate authorities for legal or security purposes.
• All data is secured with SSL 256-bit encryption.
• Members may request that their data be deleted, though certain information must be retained by law.

10 Intellectual Property & Copyright

The game99 website, app, logo, game content, and all other materials are the intellectual property of game99 or its licensed partners. No material may be copied, republished, or used for commercial purposes without prior permission.

Members may view and use game99 content for personal use only. Reproducing or distributing it elsewhere is not permitted.

11 Limitation of Liability

Game99 will not be held liable in the following circumstances:

• For game session losses or incomplete transactions caused by internet connection disruptions.
• For payment delays or issues caused by third-party technical failures.
• If a member's login credentials are compromised due to their own negligence and a loss results from it.
• Force majeure events — such as natural disasters, government restrictions, or cyberattacks.

In all cases, game99's maximum liability is limited to the amount of funds held in the member's account.

12 Complaints & Dispute Resolution

If you have a complaint, please contact game99 customer support first — email: support@game99.site. We aim to resolve standard complaints within 72 hours.

For complex disputes, game99 will conduct an impartial investigation. The relevant transaction or account may be temporarily suspended during this process.

If you disagree with a decision made by game99, you may escalate the matter to the platform's regulatory authority. Full details of this process are available through customer support.