Responsible Gaming – game99's Commitment to Safe Gaming

1 What We Mean by Responsible Gaming

Responsible gaming means playing in a way where the game does not control your life — you control the game. Keep the following points in mind to know whether your gaming habits remain responsible:

• Gaming is for entertainment — not for chasing lost money.
• A budget is set before playing and is consistently followed.
• Gaming is not affecting your other responsibilities in life — family, work, or health.
• You can play calmly — without getting angry over losses or overly excited about wins.
• You can step away from gaming when you're not in the mood or feeling stressed.

If these points describe you, you're already a responsible player. And if some areas feel like a challenge, use the tools on this page — game99 is ready to help.

2 game99's Responsible Gaming Tools

Game99 gives every member full control over their own gaming. These tools are free and can be activated at any time from your account settings:

To activate these tools, log in to your account → Profile → Responsible Gaming Settings. Or contact customer support directly — they can apply the settings on your behalf.

3 game99's Age Verification Policy

Game99 strictly prohibits anyone under the age of 18 from using the platform. Here's what we do to enforce this:

• Date of birth is verified at registration. If you are under 18, registration cannot be completed.
• Before your first withdrawal, you must verify your age using your National ID card or birth certificate.
• If game99 has any doubts about a member's age, we may request additional verification at any time.
• Any account registered with a false age will be suspended immediately and any deposited funds will be returned.

If you know of anyone under the age of 18 who is using or attempting to use game99, please report it to support@game99.site immediately. We will take swift action.

4 Budget Planning — How to Play Smart

Setting a budget in advance is the most powerful tool for responsible gaming. Follow these steps to stay in control every time you play on game99:

5 Recognizing the Signs of Gaming Addiction

Gaming addiction develops gradually — it doesn't happen overnight. But recognizing it early makes it much easier to manage. Keep an eye out for these signs:

• Losing track of time: You sat down for half an hour and got up three hours later — and this keeps happening.
• Neglecting Sleep & Meals: Gaming is cutting into your sleep or causing you to skip meals.
• Sudden mood swings: Excessive anger when you lose, or unusual excitement when you win.
• Borrowing to play: Borrowing money from others once your own budget runs out in order to keep playing.
• Discomfort without gaming: You feel restless or unable to focus when you can't play game99.
• Neglecting Responsibilities: Work, studies, or family responsibilities are suffering because of gaming.

If you notice any of these signs in yourself, please pause and reflect. Activate game99's self-exclusion or cooling-off tool. If you are finding it hard to cope alone, talk to someone you trust or reach out to our customer support.

6 Self-Exclusion — How to Activate It

If you feel you need a complete break for a while, use game99's Self-Exclusion feature. Here are the steps to activate it:

• Log in to your game99 account.
• Go to Profile → Account Settings → Responsible Gaming.
• Click the "Self-Exclusion" option.
• Choose a duration: 3 months, 6 months, 1 year, or 5 years.
• Activate it with a confirmation OTP.

Once self-exclusion is active: you will not be able to log in to your account, make any deposits or place bets, receive any promotional messages from game99, or create a new account during the exclusion period — any such attempts will be blocked.

When the period ends, your account will not be reactivated automatically — you will need to reactivate it yourself. This extra step is intentional.

7 For Families — Help a Loved One

You may game responsibly yourself, but if a family member or friend is struggling with a gaming problem, you can help.

• Have an open conversation: Raise your concerns calmly, without anger — speak in terms of "I'm worried about you" rather than accusation.
• Learn about game99's tools: Let them know that game99 allows players to set their own limits or take a break at any time.
• Let Us Know: Contact us at support@game99.site. If you have concerns about a specific account, we will investigate.
• Seek professional help: Gaming addiction is a mental health condition. Consulting a mental health professional when needed is the most effective course of action.

Keep in mind — people struggling with gaming addiction usually want to stop but can't do it alone. Judgment won't help; support will.