Question 1

What happens to my bet if a match is abandoned or cancelled mid-way? Betting

Accepted Answer

On game99, the settlement of bets for cancelled or incomplete matches depends on how much of the match was played and what the betting rules specify. Match fully cancelled: If a match is cancelled before it starts, all bets are voided and the full stake is refunded. Abandoned/suspended match: In cricket, if 50% or more of the scheduled overs have been completed, the result may be considered valid. In football, if a match is abandoned before 90 minutes, bets are generally voided. Live Bet: If a match is suspended during live betting, your bet will be settled based on the odds accepted at that moment, or your stake will be refunded — depending on the specific sport's rules and the market involved. Weather or technical issues: If a match is suspended due to rain or technical issues and does not resume within 24–48 hours, all bets on that match will be voided. When a bet is voided, the stake is generally returned to your main balance within 24 hours. Full settlement rules are available on game99's Terms & Conditions page. For questions about a specific bet, contact Live Chat with your transaction ID.

Question 2

Can two people in the same household open separate accounts? Account

Accepted Answer

game99's policy allows only one account per person. Two members of the same household may each register separately if they use different ID documents and different mobile numbers — since they are two distinct individuals.

However, the following are strictly prohibited:

Creating two accounts under the same identity — even with a disguised identity.
Using multiple accounts to claim more bonus or promotional benefits.
Opening an account using someone else's ID.
Creating a new account to replace one that has been closed or banned.

game99's system automatically detects duplicate accounts. If multiple accounts are found under the same person, all accounts will be suspended, any accumulated bonuses will be forfeited, and a verification process will be completed before the original deposit is refunded. If a family member wants to open an account, make sure they use their own ID and mobile number.

Question 3

What is the minimum first deposit amount on game99? Deposit

Accepted Answer

The minimum deposit on game99 may vary slightly by payment method, but the general rule is:

bKash, Nagad, Rocket, Upay: Minimum ৳300 — funds can be added to your account from this amount.
Bank Transfer: Minimum ৳1,000 — Bank transfers have longer processing times, so they're generally used for larger amounts.
Credit or Debit Card: Minimum ৳500.

A special tip for your first deposit: Deposit a minimum of ৳500 to claim the welcome bonus and receive a 100% match, giving you ৳1,000 to play with from the start. A deposit of ৳300 will go through, but may not qualify for the bonus — check the full bonus terms on the /bonus page.

The maximum limit per single deposit depends on your payment method. If you want to deposit a large amount, please contact customer support in advance.

Question 4

Where can I find game99's promotional offers, and how often do new offers come out? Bonus

Accepted Answer

The easiest place to view all active promotions and bonus offers on game99 is /bonus page. Personal offers are also visible on your dashboard after logging in.

Where to Find Offers:

/bonus page: A full list of all active promotions, including expiry dates and terms.
Login Dashboard: Personalised offers based on your playing activity appear as pop-ups or banners.
SMS & Push Notifications: When new offers are available, you'll receive an SMS to your registered number and a push notification in the app.

How often new offers appear:

Weekly reload bonuses and cashback offers refresh every Monday.
Special betting promotions go live before major events like the cricket World Cup or IPL — usually 2–3 days before the event begins.
Monthly VIP offers are available in the first week of each month.
When a new game launches, free spins or bonus credits are often offered for that game.

Keep push notifications enabled on the app and avoid blocking SMS notifications so you never miss an offer.

Question 5

What odds format does game99 use, and how do I calculate my potential winnings? Betting

Accepted Answer

By default on game99 Decimal Format Odds are displayed in decimal format — for example, 2.50, 1.75, 3.00. This is the easiest format to understand. How to Read Decimal Odds: Odds × Stake = Total Return (including stake). Odds 2.50, Bet ৳100 → Win ৳250 (Profit ৳150). Odds 1.50, bet ৳200 → if you win, you receive ৳300 (profit ৳100). Odds 3.00, Bet ৳50 → Win ৳150 (Profit ৳100). The higher the odds, the lower the probability of winning — but the payout is greater if you do. Odds never fall below 1.00. If you prefer a different format: You can switch to American (e.g. +150, -200) or Fractional (e.g. 3/2) format in your Account Settings. Changing the format doesn't affect the odds value — only how they're displayed. Most users in Bangladesh prefer decimal format because it makes calculations straightforward.

Question 6

I was charged during a deposit but the amount never appeared in my balance — what should I do? Deposit

Accepted Answer

This can happen occasionally — especially when your network signal is weak or the payment gateway is experiencing high traffic. In most cases, your balance will update correctly after waiting 5–15 minutes.

If it hasn't arrived within 15 minutes, try the following:

Keep proof of payment: Take a screenshot of your bKash or Nagad transaction ID and the SMS received on your mobile.
Check your deposit history: Go to your game99 account → Wallet → Deposit History. You'll be able to see any transactions with a "pending" or "failed" status there.
Contact us via live chat: Contact support with your transaction ID. Queries are typically verified and resolved within 10–30 minutes.

Important: Do not retry the same deposit amount right away — if the transaction goes through on both ends, you could be charged twice. Only try again once you have confirmed the deposit failed. If the failure was caused by a payment gateway issue, the amount is generally returned to your mobile banking account within 1–24 hours.

Question 7

How do I enable two-step verification on my account? Security

Accepted Answer

Enabling Two-Factor Authentication (2FA) on game99 means no one can access your account even if they know your password — because every login requires a one-time OTP sent to your mobile.

Steps to enable:

Log in to your game99 account.
Click the profile icon in the top right corner.
Settings → Security → Two-Factor Verification Select.
Click the "Activate" button.
A verification code will be sent to your registered mobile number — enter it to confirm.
Once 2FA is successfully enabled, a confirmation message will appear.

From that point on, an OTP will be requested whenever you log in from a new device or an unfamiliar location. For trusted devices, selecting "Remember this device" means you won't need to enter an OTP every time.

Keeping 2FA enabled is strongly recommended — especially if you regularly carry a balance in your account. To disable it, you'll find the "Deactivate" option in the same settings menu.

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