Game99 Privacy Policy – How We Protect Your Information

1 What Information We Collect

Game99 collects information in three ways — what you provide directly, what is generated automatically during your use of the platform, and what is received from third parties for payment processing.

Information you provide directly:

• At registration: name, mobile number, date of birth, and password.
• During KYC verification: National ID number, photograph, or other identity documents.
• During payment: Mobile banking numbers (bKash, Nagad, etc.) — only the last four digits are stored, never the full number.
• When contacting customer support: your messages and the details of any complaints submitted.

Automatically collected information:

• IP address and device type — used for security verification and fraud prevention.
• Browser type, operating system, and screen resolution.
• Time spent on the site and pages visited — used to improve the overall user experience.
• Login times, betting history, and transaction records.

Game99 never stores your full payment password, bKash PIN, or card CVV. This information is processed directly through the payment gateway and never retained on our end.

2 How Your Data Is Used

Game99 uses the data it collects for the following specific purposes:

For any use of your data beyond what is listed here, game99 will seek your explicit consent separately.

3 When Your Data Is Shared with Third Parties

Game99 does not sell your data — no exceptions. That said, there are specific circumstances under which information may be shared:

• Payment Gateway: Only the information necessary to process transactions is shared with payment providers such as bKash and Nagad. These providers are also bound by their own privacy policies.
• KYC Verification Provider: Approved third-party services are used to verify your identity. These providers may only use your information for verification purposes.
• Law Enforcement Agencies: game99 may be required to share relevant information in response to a court order or other legal obligation. Where possible, you will be notified in advance.
• Cloud & Hosting Services: Trusted cloud services are used for data storage; however, they are contractually prohibited from using your data for any purpose of their own.

Your explicit consent will be obtained for any sharing beyond what is listed here.

4 Data Security Practices

Game99 uses multiple layers of security to keep member data protected:

• SSL 256-bit Encryption: All data transferred between your browser and game99's servers is encrypted — a standard equivalent to the security used in banking systems.
• Two-Factor Authentication (2FA): Mobile OTP verification at login — knowing your password alone is not enough to access your account.
• Database Encryption: All sensitive data stored on our servers is kept in encrypted form. Even if someone were to gain server access, they would not be able to read the data.
• Regular Security Audits: An independent team of experts regularly audits game99's systems to identify and address vulnerabilities.
• Staff Training: game99 staff who have access to user data are trained in data protection practices and are bound by confidentiality agreements.
• Monitoring suspicious activity: If our automated systems detect unusual login activity or transactions, immediate action is taken to secure the account.

That said, no digital system is 100% secure — and we believe in being upfront about that. game99 takes every possible precaution, but in the event of an unforeseen cyber incident, we are committed to acting swiftly to limit damage and keep our members informed.

5 Cookies & Web Tracking

Cookies are small text files stored in your browser — they cause no harm to your computer or phone. game99 uses cookies for the following reasons:

• Session Cookies: To keep you logged in as you navigate between pages after signing in. This cookie is cleared when you close your browser.
• Preference Cookies: To remember your language preference, game filter settings, and other personalized choices.
• Analytics Cookies: To identify which pages are visited most and where issues occur, helping us improve the site. These cookies do not personally identify you.
• Security Cookies: To protect against CSRF (Cross-Site Request Forgery) attacks.

You can block or delete cookies at any time through your browser settings. Please note that disabling session cookies may prevent you from logging in to game99, as they are essential for core functionality.

Game99 does not use tracking pixels from external advertising networks or third-party analytics scripts that would track you across other websites.

6 Data Retention

Game99 determines data retention periods based on operational needs and legal obligations:

• Account Information: For as long as your account remains active. Following account closure, data is retained for a minimum of 3 years for legal compliance purposes.
• Transaction Records: Up to 5 years, as required by financial regulatory authorities.
• KYC Documents: Up to 5 years after account closure — as required by legal obligation.
• Customer Support Messages: Up to 1 year after a complaint has been resolved.
• Log Files & Cookie Data: Typically between 90 days and 1 year.

After this period, data is automatically deleted or anonymized so that you can no longer be identified in any way.

7 Your Rights

Game99 grants every member the following rights over their personal data:

Right to Access: You have the right to know what data game99 holds about you and how it is being used.

Right to Rectification: You can request corrections if there are any errors in your name, address, or contact details.

Right to Erasure: After account closure, you may request the deletion of any data that is not required to be retained for legal compliance purposes.

To exercise any of these rights, email us at support@game99.site. We typically respond within 30 days.

8 Protection of Minors' Data

Game99 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor registers by providing false information about their age and this is subsequently discovered, the account will be immediately closed, any collected data will be deleted, and deposited funds will be returned.

If a parent or guardian believes their child is using game99, please contact support@game99.site immediately — we will act promptly.

9 What to Do in Case of a Security Breach

Should a data security breach ever occur at game99 that puts members' information at risk, game99 will take the following steps:

• The relevant authorities will be notified within 72 hours of the incident being detected.
• Members at risk will be notified via email or SMS.
• We will clearly communicate what data was affected and what steps are being taken in response.
• Affected members will be advised to change their passwords and enable 2FA.

If you suspect unauthorized access to your game99 account, change your password immediately and contact customer support.

10 Changes to the Privacy Policy

Game99 may update this Privacy Policy as needed. If changes are made:

• The date at the top of this page will be updated to reflect any new changes.
• In the event of significant changes, registered members will be notified via email or push notification.
• You will be notified at least 7 days before any new policy takes effect — changes will never be made without prior notice.

Continuing to use game99 after any changes have taken effect constitutes your acceptance of the updated policy. If you do not agree with the new terms, you may close your account and withdraw any remaining balance.